Spectacu.la: Forum: Customer Support

Spectacu.la: Forum: Customer Support - Recent Topics http://spectacu.la/forum/ A great WordPress community en Fri, 10 Sep 2010 13:30:52 +0000 clopinettes on "How to post support enquiries" http://spectacu.la/forum/topic/how-to-post-support-enquiries#post-141 Wed, 13 Jan 2010 12:02:46 +0000 clopinettes 141@http://spectacu.la/forum/ If you need to post an issue or question regarding one of our themes or plugins on this forum, you need to do the following: 1. Make sure you're in the right forum for that theme or plugin. 2. Create a new topic for each question - this helps others find problems and solutions. 3. Make sure you include the version number of the theme or plugin in use, the version of WordPress you're using and, if you can find it, the version of PHP and mySQL you're using. These all help us to reproduce the problem you're experiencing. 4. Add a link to the website in question, especially if the problem is in the display of the theme. If you're working on a closed development server, take a screenshot, upload it somewhere, and post the link instead - less useful, but still helpful. 5. Be patient - we don't watch the forums 24/7, sadly, but we do our best to respond promptly. Thank you! David & James. sfogden on "Sidebar won't go away" http://spectacu.la/forum/topic/sidebar-wont-go-away#post-139 Wed, 13 Jan 2010 04:51:25 +0000 sfogden 139@http://spectacu.la/forum/ Using Caribou Theme. I've removed widgets from 300px sidebar & added widgets to the 160px sidebar. Now I have a 300px with a 160px below it. Can't seem to get rid of the 300px one, even with it's widgets removed. Suggestions? clopinettes on "Welcome to new members and a little message..." http://spectacu.la/forum/topic/welcome-to-new-members-and-a-little-message#post-94 Wed, 08 Jul 2009 16:49:33 +0000 clopinettes 94@http://spectacu.la/forum/ Hi all - well, it looks like since we quietly re-opened our doors to memberships things are picking up. Slowly at first, and I'm sure it'll continue like that for a while, but we didn't expect a massive rush. A big thank you to those who have joined as a way of supporting our projects - it really helps to reassure us that going GPL was the right decision. Older members who paid to download themes will also find that they have had their memberships updated and extended until next year. That's a thank you for your early support. The key thing now is to get the word out there! If you like our themes, give them good star ratings on the WordPress.org repository, but also encourage people to join. We reckon we can build a nice new theme variation for every 100 new users, and that we can create a whole new theme framework for every 500 users. That's a lot of people, but it's certainly possible. If people contribute through code then perhaps this can be brought down somewhat. Either way, we're now looking forward to creating a real and helpful community here. Let's get going! Dave clopinettes on "New Licensing ideas" http://spectacu.la/forum/topic/new-licensing-ideas#post-79 Mon, 05 Jan 2009 13:30:11 +0000 clopinettes 79@http://spectacu.la/forum/ Just want to check this with our members before making it official, but here's the new plan: Withdrawal of current version of Caribou to be replaced with a slightly cut-down version. All WordPress themes to be licensed under the GPL compatible WTFPL and freely available to download. One price only access for support and assistance for six months (likely to be around the £30/$50 mark). More sophisticated, non-GPL items available by direct order from Interconnect IT (the Spectacu.la parent company) on an individual and per-case basis. Consider that to be consulting and service related work with SLAs and the like, rather than ad-hoc forum support which comes on Spectacu.la Members who paid up to the Intermediate level of membership will be changed free of charge. Members who paid for the levels above will be refunded the difference. All this is as a result of the recent blow-up over the WordPress.org repository and how we perceive business risks. We believe that with the deepening integration of WordPress.org's repositories into the WordPress product there's a big risk that third parties who don't play by Matt Mullenweg's rules stand a big chance of being frozen out of the market. We were only just getting started when the great withdrawal occurred, at which point we'd invested quite a lot which we're nowhere near close to recouping. But it left our three year plan in tatters. It means that Spectacu.la can no longer provide themes with any sense of exclusivity about them, but there's nothing to stop you approaching us (or another designer) to do this for you. Investment into Spectacu.la will be reduced, somewhat, but we'll still be filtering some of our great tech developed for clients into it, along with a license that grants even more freedom than the GPL - the WTFPL v2 - I suggest you look it up... it's the simplest and best free license you can find! We'll be implementing these changes in the coming month or two. As a business Interconnect IT's primary focus is to continue with corporates and to investigate the leverage of web technology such as WordPress in that sphere - Spectacu.la will be as much a showcase for our talents as a business in its own right. If it makes a profit, great! But profit is no longer the primary driver behind Spectacu.la - great themes will continue to be, however, even if investment is reduced slightly. Whaddaya think? admin on "The logo needs work." http://spectacu.la/forum/topic/the-logo-needs-work#post-4 Tue, 05 Aug 2008 00:20:16 +0000 admin 4@http://spectacu.la/forum/ When I changed the logo today to try and get rid of the box look I thought it looked okay. Now that I see it on a monitor without the sun glaring off it I see it needs work. clopinettes on "Server Outage - Apologies" http://spectacu.la/forum/topic/server-outage-apologies#post-36 Wed, 12 Nov 2008 09:14:05 +0000 clopinettes 36@http://spectacu.la/forum/ Some of you may have noticed that yesterday afternoon we had a server outage. This was due to the discovery of file system corruption on our server which meant an emergency rebuild. Unfortunately it also meant that the system had to be restored. Since the Spectacu.la launch we asked our hosts to move our server to daily backups. Sadly it seems that this didn't happen. If you joined between the 12th and yesterday your membership may have been lost. I've been in touch with everyone who joined. You will need to re-register, but you must cancel before paying. This will create your account details. We will then add subscription details to your accounts. Each member affected by this sign-up problem will receive an upgrade to the next package up. So if you signed up to on an Individual package, you will be moved onto the Intermediate package. If you were on pro-light, you'll be moved to the Professional subscription. There were no Professional members signing up in that period, so thankfully we don't have to worry about what to do with them :o) In terms of forum posts - most members don't seem to say very much anyway (British reserve? We don't market in the US just yet) so nothing appears to have been lost. If it has been, you may need to repost. Our apologies for that. An investigation is being made into the problems suffered with a view to reducing the chances of them happening again. clopinettes on "It's incredibly simple" http://spectacu.la/forum/topic/its-incredibly-simple#post-8 Wed, 06 Aug 2008 17:34:45 +0000 clopinettes 8@http://spectacu.la/forum/ Isn't it? In testing this is going well - easy to sign up, easy to use. Love the sidebar widget. Anonymous on "Who does this show me as?" http://spectacu.la/forum/topic/who-does-this-show-me-as#post-9 Wed, 06 Aug 2008 17:48:44 +0000 Anonymous 9@http://spectacu.la/forum/ Hmmmm admin on "Your first topic" http://spectacu.la/forum/topic/your-first-topic#post-1 Mon, 04 Aug 2008 23:27:36 +0000 admin 1@http://spectacu.la/forum/ First Post! w00t. hyperionjrw on "The 404 could be used for fun...." http://spectacu.la/forum/topic/the-404-could-be-used-for-fun#post-5 Tue, 05 Aug 2008 00:42:33 +0000 hyperionjrw 5@http://spectacu.la/forum/ The 404 on the WP side of things could be used to direct people to sign up and to get a message across that we feel would be good. Could also use the No Search results found section of index.php for the same kind of thing.